SHIPPING & RETURNS
Shipping and Handling:
Shipping and handling will be charged within the final payment invoice. Insurance: It is the responsibility of the customer to request and pay for any shipping insurance that is requested to be added to your order. The customer must inform staff of the request at least 24 hours prior to the final payment invoice being sent. The customer will then receive a note from staff if your request is available, accepted and will place additional fees in the invoice. Rush/Expedited Shipping: Rush and/or expedited shipping and handling can be provided in certain cases, however, it is the customers responsibility to request any rush/expedited order shipping and handling promptly in order for the rush/expedited shipping and handling to be explored for availability. The customer will then receive a note from staff if your request is available, accepted and will place additional fees in the invoice. Liability: It is the responsibility of the customer to provide accurate shipping information. Fluttering Bloom Designs shall not be held liable if an incorrect address is provided or the customer fails to inform of any address changes and the order encounters a problem such as but not limited to, return to sender, cannot be delivered, or delivered to the incorrect address. If the order is returned to Fluttering Bloom Designs, the customer is responsible for all additional shipping and handling. Once an order has been shipped, Fluttering Bloom Designs shall not be held liable for any loss, delays or damages suffered. There are no refunds, exchanges and/or returns once the item(s) have been shipped. If any shipped items are subject to any of these challenges (lost, delayed, damaged, etc.) it is the responsibility of the customer to contact the shipping company directly. Please notify Fluttering Bloom Designs immediately if you encounter any of these issues.
Return & Exchange Policy
At Fluttering Bloom Designs, we are committed to providing beautiful and delicate sola wood flowers to you. Since our flowers are made for you, we do not accept returns. All sales are final.
If your flowers have been damaged during shipping, please reach out to us within 7 days of delivery at firstname.lastname@example.org so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards or coaching sessions or other services.